Techical support staff are available from Monday to Friday, 9:00am – 5:00pm Pacific time.
|Cedar & Compute Canada Requestsemail@example.com|
|Research Support (general inquiries & lab support)||firstname.lastname@example.org|
|Computing Scienceemail@example.com CS Grad FAQs|
|Mathematics and Statistics (Mac/Windows)||Faculty of Science Request Tracker|
|Mathematics and Statistics (GNU/Linux)||firstname.lastname@example.org|
For faster answers to technical support requests, please be sure to include these details (if applicable):
- Your machine’s hostname
- Your machine’s operating system
- What you expected to happen, and what actually happened
- Links to software you would like installed
If you are unable to send e-mail and require immediate technical support on a weekend or holiday, call (604) 365-6432. This number is only monitored on weekends and holidays.
I sent a help request 3 days ago. Why haven’t I heard back?¶
Unfortunately we support a lot of users with a very limited number of staff, and must answer requests in priority order.
If a ticket has gone unanswered for a couple of days, feel free to reply to it and ask what’s going on. We don’t consider it rude, and don’t mind being reminded of your request after an unusually long period of time has elapsed.