Contact — RCG Handbook

Contact

Techical support staff are available from Monday to Friday, 9:00am – 5:00pm Pacific time.

Area Contact Point
Cedar & Compute Canada Requests support@computecanada.ca
Research Support (general inquiries & lab support) research-support@sfu.ca
Computing Science helpdesk@cs.sfu.ca CS Grad FAQs
Engineering Science ensc-help@sfu.ca
Mathematics and Statistics (Mac/Windows) Faculty of Science Request Tracker
Mathematics and Statistics (GNU/Linux) research-support@sfu.ca

For faster answers to technical support requests, please be sure to include these details (if applicable):

  • Your machine’s hostname
  • Your machine’s operating system
  • What you expected to happen, and what actually happened
  • Links to software you would like installed

If you are unable to send e-mail and require immediate technical support on a weekend or holiday, call (604) 365-6432. This number is only monitored on weekends and holidays.

I sent a help request 3 days ago. Why haven’t I heard back?

Unfortunately we support a lot of users with a very limited number of staff, and must answer requests in priority order.

If a ticket has gone unanswered for a couple of days, feel free to reply to it and ask what’s going on. We don’t consider it rude, and don’t mind being reminded of your request after an unusually long period of time has elapsed.