Troublehooting Login Issues¶
Common Login Issues (Linux/Windows)¶
- Your school’s staff may have forgotten to add you to the appropriate access control lists. Please contact your school’s front office or helpdesk.
- Double-check your SFU credentials. Can you log into the SFU e-mail system with the username and password you have on hand? Reset your password if you can’t.
- After five consecutive failed login attempts, campus Active Directory will lock your account for 5 minutes. To unlock it, simply wait 5 minutes and log in again with the correct password.
- Support staff cannot unlock your account after Active Directory has locked it. You will need to wait.